Chayanika Sen

Be it a global pandemic like COVID-19, a natural disaster like flood, a war, or a recession — it feels like we’re constantly living in a state of crisis. While these are just a few of the global crises, there are endless local crises that a business is constantly challenged

Although every day is a new day for reps working in customer service roles, sometimes it can get challenging when things pile up or frustrated customers call. Escalation happens — and customer service reps find themselves wading through a tough day. Such high-pressure jobs can be demanding and wear down stamina,

Mental health issues in the workplace are on the rise. As the World Health Organization reports, more than half the world’s population is working, and 15% of them live with a mental health disorder. The report further says that 12 billion working days are lost every year due to

As we gear up for the upcoming holiday season and the spirit of festivity is in the air, it’s a good idea for managers to schedule their next employee check-in before wrapping up the year. The end of the year is overall a good time for employee check-in because

The Gen Z workforce is coming to your workplace. But wait, who are these Gen Zs? The generation born between 1997 and 2012 are known as the Gen Zs. Research says that there is a huge disconnect between what Gen Z wants and what their managers think they want. In

"Eat well if you want to become stronger." Perhaps this is one line we have all heard from our parents when we were growing up. But what they meant by "becoming stronger" was becoming physically stronger. Yes, healthy eating habits make us physically strong. But what